You have 28 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging with all tags attached.

How to Initiate a Return

Contact Us: Please email our customer service team at returns@treenity.com with your order number, the item(s) you wish to return, and the reason for your return.

Prepare Your Package: Carefully pack the item(s) you wish to return in the original packaging. Ensure all tags are intact and the product is in its original condition.

Shipping Cost: Customers are responsible for the shipping costs of returning items. We recommend using a trackable shipping service or purchasing shipping insurance. Treenity is not responsible for items lost in transit.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team at returns@treenity.com. We will guide you through the process and ensure you receive the desired item.

Damaged or Defective Items

If you received a damaged or defective item, please notify us immediately at returns@treenity.com with your order number and a photo of the damage or defect. We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our returns policy, please contact us at:
Email: returns@treenity.com

Thank you for shopping with Treenity. Your satisfaction is our priority.

Treenity™ | Eco & Conscious Fashion

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