FAQs
Ordering and Shipping
Where do you ship to?
We ship worldwide! Simply enter your address during checkout and we’ll calculate shipping rates based on your location.
Import duties and taxes for international
Any customs fees, import duties, or taxes that apply in your country are the responsibility of the buyer. We recommend checking your local customs regulations for more info before placing an order.
How long will it take for my order to arrive?
Your order is usually processed within 1–2 business days
Delivery times depend on your location:
🇩🇪 Germany: 1–3 working days
🇪🇺 EU: 3–7 working days
🌍 International: 7–10 working days
We’ll send you a tracking link as soon as your order is on its way ✨
Environment
What fabric do we use in Treenity products?
We use only Certified Organic Cotton in all of our garments. This ensures a healthier product for both you and the environment, while supporting responsible and sustainable farming practices.
Are your products ethically produced?
Absolutely. We partner with suppliers who meet our strict standards for fair wages, safe working conditions, and environmentally responsible manufacturing practices. We routinely review our supply chain to make sure these standards are upheld.
Returns and Exchanges
What is your return policy?
We offer a 28-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange. The item must be in its original condition and packaging. Please contact our customer service team to initiate a return.
How do I return or exchange an item?
To return or exchange an item, please contact our customer service team with your order number and the reason for the return or exchange. We will provide you with instructions on how to send the item back to us.